Support & FAQ - Obskura | Get Help with Stream Recording

Question 1

How do I get started with the recorder app?

Accepted Answer

Create an account, subscribe to a plan, and you'll receive an activation key. Download the desktop app, paste your activation key when prompted, and you're ready to start recording!

Question 2

How does the free trial work?

Accepted Answer

New users get a 3-day free trial with 1 device slot. You can skip the trial and subscribe immediately with multiple devices if needed.

Question 3

How many devices can I use with my subscription?

Accepted Answer

The number of devices depends on your subscription plan. You can view and adjust your device slots from the Manage Subscription page.

Question 4

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel at any time from the Manage Subscription page. Your access continues until the end of your current billing period; we don't offer prorated refunds for unused time.

Question 5

Is my data secure?

Accepted Answer

Yes. All recordings stay on your device. Payment is handled by Stripe. We store minimal user data and never share information with third parties.

Question 6

Do you offer refunds?

Accepted Answer

Obskura is a digital product, so subscription payments are non-refundable and we don't offer prorated refunds. When you cancel, you keep access through the end of the period you've already paid for, then it ends automatically. Trial periods are free, so you can cancel during the trial without being charged.

Support

Frequently Asked Questions

Documentation

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Open a support ticket

Other ways to reach us

Email Support

Support

Frequently Asked Questions

How do I get started with the recorder app?

How does the free trial work?

How many devices can I use with my subscription?

How do I activate the desktop app?

How do I manage my connected devices?

What happens if I reach my device limit?

How do I rotate my activation key?

Can I use the trial with multiple devices?

What payment methods do you accept?

Can I cancel my subscription at any time?

What happens if I cancel and resubscribe?

How do I upgrade to more device slots?

Why was my device deactivated?

Is my data secure?

What if I have a payment dispute or chargeback?

Do you offer refunds?

What's the difference between OG and Standard plans?

Can I use the app on both desktop and mobile?

How often are devices checked for activity?

What happens if I skip the trial?

Does my computer need to stay on to record?

Does Obskura run on Intel (non-Apple Silicon) Macs?

I don't see a download link for the desktop app, where is it?

How do I record audience-restricted or subscriber-only TikTok lives?

How do I pause or stop a recording?

Should I use a separate TikTok account for recording?

Documentation

Discord Community

Open a support ticket

Other ways to reach us

Email Support